Device Driver:
This is a computer program that allows higher level computer programs in interacting with the computer hardware. A device driver simplifies programming as it acts as a translator between a hardware device and the applications that use it.

Operating System:
An operating system manages computer hardware, provides services for execution of application software. It consists of programs and data. Examples of operating systems for computers are Linux, Microsoft Windows, OS X, Unix.

Server:
A server is a program that operates as a socket listener in computer networking. A server computer is a computer, or series of computers, that link other computers and they often provide essential services across a network, either to private users inside a large organization or to public users via the internet.

Utility Software:
Utility software is used to manage the computer hardware and application software and performs small tasks. Some of the examples of utility software are systems utilities, virus scanners and disk defragmenters.

Windowing System:
A windowing system supports the implementation of window managers and provides basic support for graphics hardware and pointing devices such as mice, and keyboards. It is a component of graphical user interface.

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The claims software developed for health care industry to manage all the aspects of health claims. This includes:

• Receiving of claim documents for cash less as well as reimbursement claims
• Preparation of check list for scrutiny department
• Scrutiny of claims
• Billing of the claim
• Settlement of claims
• Preparation and dispatch of claims
• Receiving claim intimations
• Pre authorization of amount to hospital

Benefits:

Automation — Automate manual tasks and deploy a single input management platform to manage all incoming information systems.

Integration — This software helps in integrating all the applications in an enterprise which results in increased operational performance and accelerated ROI.

Compliance — Processes are controlled, and resulting documentation is retained and archived in compliance with government and company policies.

Access to customer information — It helps in quick and accurate retrieval of customer information, which helps in responding quickly to the customer queries.

Forms processing — Facilitating smooth processing and acceleration of explanation of benefit (EOB) forms, reduce errors, and minimize manual intervention.

Streamlined business processes — It helps in providing seamless integration of data from transactional systems and a full view of all supporting documentation such as e-mails, images, records, and correspondence.

An insurance claims software can incorporate all insurance reports and can use them for future correspondence

All activities of this software are entirely documented.

A claims management software can enhance evolutions.

Transactions of clients and multiple claims can be recorded permanently.

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Some of the software which are included in the Project Management Software are scheduling, budget management, collaboration software, resource allocation, communication, quality management and documentation.

The project management software performs the following activities:

• Scheduling: Among all the tasks which are performed, one of the main task which is performed is the scheduling. A series of events and tasks are scheduled and depending on the factor that how tools are used, complexity of the schedule may vary.
• Determining the Critical Path: During the managing of the complex schedules of the project, the critical path or the complex events which depend on each other, will determine the length of the whole project. Thus, the effective project management software will find out the critical path and will optimize it.
• Provides information to various people: The software gives information to various people and this information is used for finding out the rate of the effort which is required to complete the project.

Apart from the tasks which are performed by the project management software, there are various approaches through which the project management software can be implemented. Some of the approaches which are used are:

• The project management software can be accessed through intranet or an extranet as a web application by the use of a web browser.
• As a program in the desktop, the project management software can be implemented.
• For small companies and for the few people who are involved in the project, the single user project management software is used. Desktop approach is also an example of single user approach.
• For managing the home projects, the personal project management application is used.
• Many required aspects which are needed for the project will be integrated in the integrated approach.
• For supporting the multiple users at a time for modifying various sections of the project, collaborative approach is the best approach.

Thus, these are the different approaches which are used for the managing the project of the organization.

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Assessment of the needs: Assessment of the needs should be done for tracking and better decision making. We have to check out whether new softwares will able to reach all the uses or not. It also should check out completely about the fleet. Maintain a fleet management record for giving information to the programmers how the system is handling the fleet and even the number and type of the fleet which is used for modernizing.

Steps used for selecting the software are:

1. Team Formation: Team approach should be used for good and effective results. Select a team which comprises of about 5 to 7 persons. They should be able to evaluate whether it is sufficient to meet the particular needs. The key members of the team must be maintenance supervisor, maintenance technician, parts specialist, finance specialist and the fleet customer. The team should estimate some objectives which are used for achieving time line and to estimate the budget.
2. Check out the features: You need to assess all the features,which should match your needs. You need to test drive the fleet management software. As a part of it, we should get full set of documentation and even the sample output of the Fleet Management Software.
3. Software capabilities: Different types of software capabilities are available.
   • Asset tracking: They contain vehicle and equipment maintaining information. They are: vehicle assignments, component associations, replacement cycle, decrement of the cost of the vehicle.
   • Collection of the data regarding the labor: Here various factors which are to be considered are the performance of the labour, real time monitoring, pay roll and barcode support. All these are used for monitoring the work of the employees.
   • Outsourced tracking: By using this type of tracking, the information about the price and even the warranty and the history of the repair of the fleets can be determined.
   • Parts management: An FMS is used for reducing the inventory investment. Parts management can be easily done by using this software capability.
   • Maintenance Scheduling: Meter triggering and standard jobs are being done using this maintenance scheduling.
   • Fuel management: This is a capability which describes about the fuel consumption and optimization of the fuel consumption.
   • Pool Management: Pool of vehicles can be controlled by using automated techniques.
4. Model matching in business: The fleet which performs more functions and tasks are likely to match for any business because they have more capabilities.
5. Life cycle cost: Life cycle cost review is to be taken while choosing the fleet system. Build, buy or lease the fleet management software depending on the requirement.
6. Multi discipline package: Some organizations should provide packages for multi discipline which turn into large, integrated enterprise applications to handle each and everything.
7. Support options: For acquiring the data a software maintenance agreement should be included. They even give us the data about product updates. Initial training costs should also come under the agreement.
8. Request for proposals (RFP): This is the last phase where the system performance requirements must be mentioned and the information about the data, and even the expansions needed should be specified in the RFP and then sends it to the vendors. After that review or check out the data for the proposals and select the required software.

Functions of system software are:
The three major functions of system software are allocating system resources, monitoring system activities, and disk and file management.

1. Allocating system resources: The system resources are time, memory, input, and output. The time in the CPU is divided into time slices. The time slices is measured in terms of milliseconds. Based on the priority of tasks the time slices are assigned. Memory is also managed by operating system. Disk space is the part of main memory. The data flow is controlled by operating system.
2. Monitoring system activities: The system security and system performance is monitored by system software. System performance includes response time and CPU utilization. System security is a part of operating system. Multiple users can’t access without the security code or password.
3. File and disk management: The user needs to save, copy, delete, move and rename the files. The system software will handles those functions. Disk and file management is the technical task.

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