The working of hotels of a nation is very much related to the tourism industry it. No matter what the nation is and how popular it is for tourism.
These days you know how tourism industry is suffering from recession. Obviously, it is high time for the hotels to work a lot more to survive. It is unlikely that a person, who is living in the neighbor street, will walk into their hotel for a room. It is possible only some extreme situations.
So it is obviously that it is the tourists or business people who are going to help them survive in their business. And if they offer poor services to your customer amid these critical times, it is nothing but their business that is going to suffer.
You try to even cut expenses on trifle things like fresh soap, decent towels and very soon you will find yourself closing down your business.